a digital designer

Schedule an Appointment

Bank of America Mobile Application

Challenge

When customers have questions, Bank of America wanted to make it easier for them to schedule time to meet at the location of their choosing.

Solution

I designed the screen in segments to highlight what they wanted to discuss, find a convenient location, then pick a time, so this mobile app function would be easy to use and deliver quick results.

Result

The mobile web app launched in 2015 and currently is used to make thousands of appointments every day. Customers like having the flexibility to meet -- even at their favorite cafe -- to discuss their banking needs.